CLAIM CONDITIONS - We only accept returns for misdelivered items. For damaged items (broken/leaked) we will discuss compensation/return refund depending on the condition of the item received. - Cosmetic and personal care products that have been unsealed or used cannot be returned for hygiene and safety reasons. POLICY (NO VIDEO, NO REFUND) - Customers MUST record an unboxing video (when opening the box) as primary evidence. Claims without clear video evidence will not be entertained.