A. Return Eligibility We only accept product returns under the following circumstances: - (Incorrect/Damaged Items): You received the wrong product, or the product was already damaged/expired when it was handed over to our courier. - (Out of Stock): If an item you ordered becomes unavailable after payment has been made, we will offer you a product exchange or a full refund. - (Note): For any damages caused by the courier service during transit, please refer to our Shipping & Delivery Policy (Transit Risk) for the claims process. B. Refund Process - (Refund Method): All approved refunds will be processed back through Billplz (to your original bank account) or via direct bank transfer, depending on technical feasibility. - (Processing Time): The refund process will take 5 to 7 working days once the request is approved or after we have confirmed the stock unavailability. - (Proof of Transaction): Customers are required to provide the Billplz transaction receipt and photographic/video evidence of the product (for damage-related claims) to enable us to process the refund.